Professional services
Outsourced support meant no missed calls
A BPO team caught after-hours inquiries and booked them straight onto the calendar.
+22%
booked leads
24/7
coverage
A professional services firm was losing inbound enquiries after 5pm and on weekends, with no way to measure how many.
An outsourced support team now answers every call, qualifies it against the firm’s own criteria, and books straight onto the calendar. Booked leads rose 22% in the first quarter.